Chrystal R. Young
Chrystal’s civil service career spanned more than 35 years prior to her recent retirement. During her tenure, she held numerous leadership positions in federal agencies’ EEO complaint management and adjudication programs. She enjoyed the challenges and opportunities of working in some of the largest federal agencies’ EEO programs to include the Department of Homeland Security, Department of Justice (legacy INS), Department of the Navy, and Department of the Army. She is currently a facilitator/consultant with Training and Development Strategies, LLC.
As a leading practitioner, Chrystal provides in-depth knowledge of every facet of the federal EEO complaint process from intake to adjudication. She created agencywide EEO complaint processing programs and capitalized on her expertise to lead, streamline, and maximize the effectiveness of existing programs. Customer service remains her driving force and she continues to enjoy delivering EEO training and consulting services. Her goal is to directly influence change by enhancing managers’ and employees’ understanding of their employment rights and responsibilities under the law.
Chrystal provides EEO training to a multitude of diverse audiences and at national conferences to include the Equal Employment Opportunity Commission’s annual EXCEL Conference. Her educational background in Criminal Justice, Sociology, and Business Administration have served to enhance her connection with a variety of people at all levels, and it is the diversity of people that most inspires her, professionally and personally. She is noted for the successful development and implementation of EEO programs at the U.S. Immigration and Customs Enforcement’s Headquarters EEO Servicing Unit and the Transportation Security Administration’s Formal EEO Complaint Division.
Chrystal is the proud recipient of several distinguished commendations that represent a stellar career of service. She is the recipient of the Department of the Army, Achievement Medal for Civilian Service; Service Awards for her role as Acting Deputy Officer, in the Department of Homeland Security, Office for Civil Rights and Civil Liberties and for eliminating a backlog of 500+ complaints pending adjudication. She is a certified trainer in Prevention of Sexual Harassment and the EEO Counselor Course. She is a member of the American Management Association and Society for Human Resources Management.
What Our Customers Say
“Funny, engaging and well informed presenters, Oliver and Chrystal! They did a great job and presented well together! Good and useful information and it was also very inspiring!”
Special Emphasis Program Manager Course
“Oliver and Roslyn were great, as usual. Great interactive speakers with useful information. They pushed you to think outside the box! Good session!”
Conference Attendee at FDR 2023
“This was an outstanding Special Emphasis Program Manager course with lots of built in reviews/reminders for me in my practice. I really enjoyed the levity that the trainers each brought and I felt we were all working together to become better professionally. Great job!”
Special Emphasis Program Manager
“I’ve met few people as genuine in their efforts to help others as Mr. Allen. Mr. Allen is our highest-rated presenter. He is the most mission-focused, ethical and engaging present with whom I’ve ever worked. He is deeply respected throughout the federal community.”
Intelligence Research Analyst Student, Drug Enforcement Administration Academy. Quantico
“Mr. Allen is an amazing engaging speaker. The activities were fun and competitive and really got the message across. A lesson I won’t forget!”
Research Analyst Student, DEA Academy, Quantico
“Engaging facilitator. Clearly very comfortable with the material.”
Court Services and Offenders Supervision Agency
“Oliver’s was extremely knowledgeable and well versed in the subject matter. His delivery was excellent.”
Adelphi Laboratory Center
“Mr. Allen was an outstanding facilitator. His real-world examples were on point and the exercises were engaging and interactive. He challenged my thinking on competency versus diversity and I really appreciate that.”
National Transportation Safety Board
“Mr. Allen was very good; hopefully, management team will implement this training in the office.”
“Hands down my favorite! Love the instructors and the message they give. Would love for them to teach at my office!!!”
Federal Dispute Resolution Conference 2023