Our Team

Nicole B. Swann is a distinguished retired federal-sector leader with more than 25 years of experience in civil rights, conflict resolution, and organizational training. Recognized as a subject matter expert in federal EEO laws and workplace conflict management, she has dedicated her career to strengthening organizational culture, resolving complex employee concerns, and equipping leaders with the tools to navigate challenging workplace dynamics. Her work reflects a deep commitment to fairness, accountability, and empowering employees at every level.

Nicole retired from the Department of Homeland Security’s Office for Civil Rights and Civil Liberties, where she served as Equal Employment Opportunity Manager from 2015 to 2025. In this role, she developed and implemented department-wide policies for alternative dispute resolution and anti-harassment programs, redesigned program structures, and launched governance councils that improved compliance and responsiveness. She eliminated the Headquarters anti-harassment backlog and reduced processing time by 53% in the first year, while leading a team of investigators and conducting high‑level, complex investigations. She also partnered with departmental learning offices to deliver all statutorily mandated civil rights training, ensuring employees understood their rights, responsibilities, and available avenues for resolution.

Prior to DHS, Nicole spent more than a decade with the Federal Bureau of Investigation, where she established and led the Bureau’s Alternative Dispute Resolution Program and later served as Lead Instructor for the FBI’s Leadership Development Program. Earlier in her career, she served as an Investigator with the Equal Employment Opportunity Commission’s Washington Field Office, applying extensive knowledge of Title VII, the ADA, ADEA, and the Equal Pay Act. Nicole holds a Master of Arts in Instructional Design from the University of Maryland–Baltimore County and a Bachelor of Arts from Howard University. She is also a Certified Mediator and serves as a Docent at the Smithsonian National Museum of African American History and Culture.